Need help?
Frequently Asked Questions
General
Po Sum On is a heritage Hong Kong topical oil and balm brand dating back to 1907. Known for its aromatic botanical formula and signature cooling-warming feel, Po Sum On is used externally as part of massage, body-care, and everyday wellness routines.
The name Po Sum On comes from Cantonese and is often understood as “to keep the heart at peace.” The name reflects the brand’s long-standing connection to family care, tradition, and everyday comfort.
Po Sum On formulas feature peppermint oil, cinnamon oil, Dragon’s Blood resin, licorice root, Baikal skullcap root, and other ingredients listed on the product packaging. The oil is known for its refreshing peppermint aroma, warm botanical character, and distinctive cooling-warming sensation.
Apply a small amount to the desired area and massage gently into the skin. Use only as directed on the product packaging. Avoid eyes, mucous membranes, open wounds, and broken or irritated skin.
Yes. Po Sum On Oil and Balm are for external use only. Do not ingest. Keep out of reach of children and discontinue use if irritation occurs.
Absolutely. Po Sum On has over a century of trust, and quality is our top priority. Our manufacturing facility in Hong Kong is certified GMP (Good Manufacturing Practice), a rigorous standard for cleanliness, ingredient quality, and consistency . In fact, we earned an Australian TGA GMP certification as early as 1998 , and our products meet Hong Kong Department of Health requirements (HK GMP certified in 2012) . The formula’s herbal ingredients are even listed in the Pharmacopoeia of the People’s Republic of China, a testament to their recognized medicinal value. In the United States, Po Sum On Medicated Oil is registered as an OTC topical analgesic (National Drug Code 54155-052) following FDA guidelines, so you can be confident it’s compliant with U.S. safety regulations. Every batch undergoes quality control to ensure purity and potency, delivering you a safe product. We take pride in our legacy of quality and continue to uphold those standards in every bottle and jar we sell.
We’re here to help! You can reach out to our customer support anytime. Visit our Contact Us page for details on how to get in touch (email, phone, and our online contact form are available). We also have a community of Po Sum On users on social media – feel free to drop us a question on Instagram or Facebook. Additionally, our website’s How It Works section (above) and the rest of this FAQ are great resources to learn more. Your wellness is our priority, and we’re happy to assist with any concerns.
Order
At this time, Po Sum On USA only ships within the United States. We do not currently offer international shipping.
Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Standard shipping typically arrives within 3–7 business days after your order has been processed. Delivery times may vary depending on your location and carrier conditions.
Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package's progress.
We begin processing orders quickly to ensure timely delivery. If you need to make changes or cancel an order, please contact us as soon as possible and we will do our best to assist.
